How Shopify Became the Everywhere Store

  • Bezos and his colleagues believed that supporting small retailers and their online shops was never going to be a large profitable business.
  • They were wrong-small online retailers generated about $153 billion in sales in 2020
  • Amazon's move looks like a strategic masterstroke

Shopify’s Revenue Streams

  • Subscription Solutions: Shopify's platform fees
  • Commissions from the sales of themes and apps
  • Merchant Solutions: all of the fees generated from ongoing sales
  • Advertising revenue: referral fees, Shopify Shipping
  • Fulfillment Solutions: the company has committed to building out its own network

Buy With Prime

  • Amazon is extending some of the offerings of its Prime membership program to merchants off its platform
  • Embeds the online retailing giant's payment and fulfillment options onto third-party sites
  • Merchants will be able to show the Prime logo and offer Amazon's speedy delivery options on products listed on their own websites
  • 40% of Amazon's sales are sold by merchants using Fulfilled-by-Amazon, which means their goods are stored in Amazon's fulfillment centers

Beyond Aggregation

  • Amazon's business model and differentiation has always been rooted in the real world, which means it is not an Aggregator at all.
  • This characteristic means that businesses like Apple hardware and Amazon's traditional retail operations bear significant costs in serving the marginal customer (and, in the case of Amazon, have achieved such scale that the service's relative cost of distribution is actually a moat).

Shopify's Predicament and Amazon's Opportunity

  • Amazon's shipping solution requires the customer to pay with Amazon, which means that every transaction that Amazon processes is one not processed by Shopify.
  • The implication of Amazon being willing to be a services provider and not an Aggregator is that Amazon is surrendering some number of customer touchpoints to competitors, which is why Shopify needs to think more deeply about advertising
  • Shopify ought to leverage their control over payment processing to build a competitive conversion-data-driven advertising product
badge